Operational Support Officer - INTERNAL
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Wye Valley NHS Trust Operational Support Officer - INTERNAL
The closing date is 13 September 2026
Job summary
***INTERNAL APPLICANTS ONLY***
We have an exciting opportunity for an Operational Support Officer to join the Surgical Division.
You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.
The role is imperative to support the smooth running of the Directorate services and will mainly compromise of creating and monitoring service rotas. The post holder will need the ability to problem solve and know when to escalate any issues that may arise. The role will be based in one of the Directorates within the Surgical Division, with requirement to support other teams as service pressures and capacity allow.
Main duties of the job
Administrative Responsibilities
- Undertake routine monitoring of EPR and RTT; data quality reports system to ensure waiting times; booking targets are met and that patients will not breach the in-patient and outpatient targets and escalate areas of concern to the Directorate support team.
- Monitor Patient Tracker List investigate outliers and escalate issues as appropriate.
- Input and produce data in support of the administration management of the Directorate e.g.: ESR; EPR; rotas; trackers; Datix, Integra; Shared drives
- Support project work as delegated e.g.: coordinating authorised waiting list initiatives; EPR training
- Undertake administrative tasks and storage in support of the Directorate Team e.g.; arrange meetings; take minutes; typing of policy / SOP; completion of action logs; manage diaries
- Develop and maintain robust Directorate and Speciality systems that capture and enable timely access and accurate monitoring of relevant information.
- Input data into relevant systems as a routine or as delegated in support of the Assistant General Manager Directorate e.g.: RTT reports Datix; ESR; trackers; clinic requests; WLI requests;
- Assist in delegated escalation issues across the inpatient / outpatient services as part of Business Continuity and Emergency Planning.
- Oversight of Consultant annual leave and close liaison with the Deputy General Managers to ensure capacity planning is updated routinely.
- Monitor mandatory training throughout the Admin Teams
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Details
Date posted
28 August 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
229-SUR-8244836
Job locations
Wye Valley NHS Trust
Hereford
HR1 2ER
United Kingdom
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Job description
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person Specification
Education & Qualifications
Essential
- GCSE in English and Mathematics or equivalent
- RSA Stage 3 Typing/Word Processing or equivalent
- Secretarial Qualification or equivalent
Experience
Essential
- Previous secretarial experience or equivalent
- Diary Management
Desirable
- Previous experience dealing with the public
- Previous NHS/healthcare experience
Personal Attributes
Essential
- Ability to work on own initiative without close supervision
- Ability to prioritise and organize own workload
Education & Qualifications
Essential
- GCSE in English and Mathematics or equivalent
- RSA Stage 3 Typing/Word Processing or equivalent
- Secretarial Qualification or equivalent
Experience
Essential
- Previous secretarial experience or equivalent
- Diary Management
Desirable
- Previous experience dealing with the public
- Previous NHS/healthcare experience
Personal Attributes
Essential
- Ability to work on own initiative without close supervision
- Ability to prioritise and organize own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wye Valley NHS Trust
Address
Wye Valley NHS Trust
Hereford
HR1 2ER
United Kingdom
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Wye Valley NHS Trust
Address
Wye Valley NHS Trust
Hereford
HR1 2ER
United Kingdom
Employer's website
https://www.wyevalley.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Admin Manager
Megan Snape
01432262050
Details
Date posted
28 August 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
229-SUR-8244836
Job locations
Wye Valley NHS Trust
Hereford
HR1 2ER
United Kingdom
Supporting documents
Privacy notice
Wye Valley NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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