Halo Consultant (Configuration)

HALO ITSM Configuration Specialist – Contract

Remote UK | 9 Months | Outside IR35 | ASAP

HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations

Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO?

We're looking for a HALO ITSM specialist to join a major service transformation programme, designing, configuring and delivering new services across multiple business departments.

This is a hands-on role. You'll take requirements directly from stakeholders, translate them into HALO service designs, and then configure and build the workflows yourself – owning delivery from discovery through to UAT and go-live.

What You'll Be Doing

Designing and configuring HALO ITSM workflows, ticket types, SLAs, custom fields, portal forms, approval processes and conditional routing, alongside requirements gathering, process mapping, testing and UAT.

You'll also work with REST APIs and integrations including SharePoint, Azure DevOps and webhooks.

What We Need

• Strong, hands-on HALO ITSM configuration experience
• Proven ITSM workflow design & build experience
• Conditional logic, approval chains & routing
• Ticket Types, SLAs, Custom Fields & Portal Forms
• Requirements Gathering & Process Mapping
• Discovery Workshops & Stakeholder Management
• UAT, Testing & Service Deployment
• REST APIs / HALO Integrations
• Experience onboarding services/departments onto HALO ITSM

HALO ITSM experience is essential – we're specifically looking for candidates who have personally designed, configured and built services/workflows within the platform, rather than simply administered or used HALO.

9-Month Contract | Outside IR35 | Remote UK | ASAP

If you're a HALO ITSM Consultant, HALO ITSM Configuration Specialist, HALO Consultant, ITSM Configuration Consultant or ITSM Workflow Specialist with genuine hands-on HALO build experience, apply today.

Key Skills: HALO ITSM, HALO, ITSM, Workflow Design, Workflow Configuration, Workflow Build, Service Design, Ticket Types, SLAs, Portal Forms, Custom Fields, Approval Workflows, Conditional Routing, Business Analysis, Requirements Gathering, Process Mapping, REST API, UAT, ITIL.