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Temporary Clinical Coordinator/Administrator

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Employment type not specifiedExperience not specifiedMacclesfield

East Cheshire HospiceMacclesfield

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East Cheshire Hospice Temporary Clinical Coordinator/Administrator

The closing date is 13 September 2026

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Job summary

We are seeking to recruit a motivated and compassionate individual who can demonstrate excellent communication skills with palliative patients, their carers/families and healthcare professionals.

Main duties of the job

Our new team member(s) will:

Provide comprehensive administrative support, inclusive of managing correspondence, entering data onto EMIS, processing and managing new referrals, taking incoming calls and secretarial/administrative work supporting senior medical team and hospice meetings.
Work predominantly with the Hospice@Home team and supporting, as well as across other hospice clinical settings as the need arises.
Be the first point of contact for patients/healthcare professionals/carers
Be confident and empathetic when speaking with distressed patients/ families/carers/relatives and the bereaved over the phone or face to face.
Communicate and liaise with all staff efficiently
Prioritise workload effectively
Support in the coordination of care for people with a life-limiting illness
Be confident liaising with a varied team of healthcare professionals.

About us

East Cheshire Hospice is based in Macclesfield and supports patients and families from the High Peak and East Cheshire areas. We take time to see beyond the patients condition to the whole person and their family.

Details

Date posted

08 September 2026

Pay scheme

Other

Salary

£28,392 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0047-26-0017

Job locations

Millbank Drive

Macclesfield

Cheshire

SK10 3DR

United Kingdom

Job description

Job responsibilities

Providing administrative support in the Palliative care Advice Centre at the hospice

Providing secretarial support for the senior medical team and Community Consultant.

GENERAL DUTIES

To provide a comprehensive administrative support service to members of the hospice clinical team. This will include processing and managing new referrals, discharges and correspondence and entering data onto EMIS within specified timescales. This list is not exhaustive.

Ensure all administrative tasks are followed in an accurate and compliant manner following agreed protocols.

To support other administration teams as needed e.g. during periods of absence/ holidays.

To prioritise work ensuring that correspondence regarding patients is dealt with appropriately and in accordance with service quality standards and time limits.

To receive incoming telephone calls, determining the urgency of the call and use own initiative to deal with it.

To have knowledge of local services that are available for patients and their carers/families within East Cheshire.

To develop and promote efficiencies in administration processes to the wider clinical teams.

To attend, co-ordinate and minute MDT Meetings as required.

To support and guide any departmental volunteers and seek advice regarding their practice where required.

Communicating/liaising with all staff within partner organisations, health care professionals and East Cheshire Hospice staff, maintaining good communication/ referral processes with other health care professionals.

The confidentiality of information about patients must be upheld at all times as the post involves access to vulnerable adults. A satisfactory Disclosure and Barring (DBS) check is required.

Act as a welcome to the Palliative care Advice Centre/Hospice @home/In-patient service for all service users.

Dealing with distressed patients, carers, relatives and the bereaved in an empathetic manner, in person and via telephone.

To provide clear and professional communication at all times.

Effectively signpost colleagues within the Hospice or external contacts to other agencies or sources of help as appropriate.

To continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate.

To contribute to the development of the Palliative care Advice & Coordination service.

Minute taking for the wider team as well as own team, as and when required.

Dealing with a combination of both computerised and paper-based information systems, including fault finding on non-complex office equipment.

Researching information for clinical colleagues on assorted topics from the Internet or external agencies.

Helping clinical colleagues by taking on all the administrative duties of audits and surveys and then collating the results in an easy-to-read format.

There will be a rotational element to the post including to the Inpatient unit and Hospice at home