Director of Operational Performance

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Sandwell and West Birmingham NHS Trust Director of Operational Performance

The closing date is 17 September 2026

Apply for this job

Job summary

An exciting opportunity has arisen for a Director of Operational Performance to join the operational leadership team.

This is a unique opportunity to lead the delivery of operational performance and improvement across the organisation with alignment to the Trusts annual plan, national standards and long-term strategy with links to the Clinical Divisions, Systems and partners.

The post holder will provide leadership to Assistant Directors and manage the improvement portfolios within Corporate Operations to support benefits realisation at a group level with Dudley Group of Hospitals Foundation Trust. You will also be key in the oversight and delivery of our productivity and performance objectives to meet and exceed national standards.

The role will require strong analytical and change realisation skills and capabilities. Candidates will require proven experience of defining highly complex challenges, strategising their solutions, and building the conditions and plans for their resolution.

We are seeking an exceptional candidate who can manage and navigate complex agendas. You will be able to think strategically, with significant experience of working at a senior level and of overseeing substantial service development.

Main duties of the job

To lead on the delivery of operational performance and improvement with alignment to the Trusts annual plan, national standards and long-term strategy with links to the Committees, Clinical Divisions, and Systems.

The role will require specialist skills and capabilities throughout the improvement process, from defining highly complex and sensitive situations, to designing strategies and delivering interventions. Skills required include:

Strong analytical and change realisation skills and capabilities

Proven experience of defining highly complex challenges, strategising solutions, and building the infrastructure for resolution

Influencing Boards, Executives and Clinicians using tools, processes and effective communications during high impact interventions

Understanding organisational issues

Interpreting national policies and frameworks

Market Research and Assessment including data analysis for high value and impact procurement and interventions

Portfolio, Programme and Project expertise to aid with strategic design

Leadership Alignment and Engagement

Operating Model Development

Human Centred Design

Outcome and Metric Development

Programme and Project Definition

Annual Planning

Strategy Creation

Leadership, Coaching and Management

Benefits Realisation

Financial Management

Efficiency Improvement

Advanced keyboard and MS Office skills

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Details

Date posted

03 September 2026

Pay scheme

Agenda for change

Band

Band 9

Salary

£112,782 to £129,783 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-CO-8236974

Job locations

SWB NHS Trust

West Bromwich

B71 4HJ

United Kingdom

Job description

Job responsibilities

As well as having the relevant experience and demonstrable track record of delivery, you must be resilient, with a strong work ethic and the ability to build effective working relationships with multidisciplinary colleagues. You will be a clear, persuasive communicator and negotiator with the ability to engage, lead, inspire and deliver. Most importantly, you will share the values and ambitions of our Trust.

Please see attached Job Description and Person Specification for a full overview of the roles and responsibilities

Job description

Job responsibilities

As well as having the relevant experience and demonstrable track record of delivery, you must be resilient, with a strong work ethic and the ability to build effective working relationships with multidisciplinary colleagues. You will be a clear, persuasive communicator and negotiator with the ability to engage, lead, inspire and deliver. Most importantly, you will share the values and ambitions of our Trust.

Please see attached Job Description and Person Specification for a full overview of the roles and responsibilities

Person Specification

Qualifications

Essential

• Educated to Master's degree level
• Evidence of senior leadership experience and continuous leadership development to support leading teams across an organisation
• Evidence of continuous professional and personal development

Desirable

• Recognised qualification in Portfolio and Programme Management
• Recognised project management qualification (e.g., PRINCE)
• Qualification or demonstrable experience in statistics

Experience

Essential

• Significant experience of working at senior/director level in a large and complex organisation.
• Demonstrates experience of partnership working and delivering across organisational boundaries
• Be able to offer practical experience of working at Board and Sub-Board level.
• Excellence in writing strategies and papers in a succinct and inclusive manner and presenting strategic business cases
• Significant senior management experience in leading service development or change in the NHS or similarly complex organisation.
• Proven track record in delivery of sustainable results
• Experience managing and resolving conflict and disputes effectively
• Specialist knowledge, experience and evidence of developing interventions that improve the functionality of teams using organisational development interventions
• Knowledge, experience, and evidence of co designing and delivering training modules on team development, Continuous quality improvement and strategy and operating model design
• The ability to develop others by connecting multiple areas of specialist knowledge including leadership development; coaching and mentoring; continuous quality improvement, strategy, portfolio, programme and project design and statistical process control to monitor improvement
• Able to demonstrate a proven track record of achievement at a senior level in the public or private sectors
• Evidence of an ability to develop and articulate strategic concepts and to simplify complexity to engage a full range of stakeholders

Person Specification

Qualifications

Essential

• Educated to Master's degree level
• Evidence of senior leadership experience and continuous leadership development to support leading teams across an organisation
• Evidence of continuous professional and personal development

Desirable

• Recognised qualification in Portfolio and Programme Management
• Recognised project management qualification (e.g., PRINCE)
• Qualification or demonstrable experience in statistics

Experience

Essential

• Significant experience of working at senior/director level in a large and complex organisation.
• Demonstrates experience of partnership working and delivering across organisational boundaries
• Be able to offer practical experience of working at Board and Sub-Board level.
• Excellence in writing strategies and papers in a succinct and inclusive manner and presenting strategic business cases
• Significant senior management experience in leading service development or change in the NHS or similarly complex organisation.
• Proven track record in delivery of sustainable results
• Experience managing and resolving conflict and disputes effectively
• Specialist knowledge, experience and evidence of developing interventions that improve the functionality of teams using organisational development interventions
• Knowledge, experience, and evidence of co designing and delivering training modules on team development, Continuous quality improvement and strategy and operating model design
• The ability to develop others by connecting multiple areas of specialist knowledge including leadership development; coaching and mentoring; continuous quality improvement, strategy, portfolio, programme and project design and statistical process control to monitor improvement
• Able to demonstrate a proven track record of achievement at a senior level in the public or private sectors
• Evidence of an ability to develop and articulate strategic concepts and to simplify complexity to engage a full range of stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

West Bromwich

B71 4HJ

United Kingdom

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

West Bromwich

B71 4HJ

United Kingdom

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Chief Operating Officer

Johanne Newens

[email protected]

07976075503

Details

Date posted

03 September 2026

Pay scheme

Agenda for change

Band

Band 9

Salary

£112,782 to £129,783 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-CO-8236974

Job locations

SWB NHS Trust

West Bromwich

B71 4HJ

United Kingdom

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