Customer Service Advisor

Job Advertisement: Customer Service Advisor

Location: Ipswich IP1 (Onsite)

Contract Length: 6 weeks (Potential to become permanent)

Our client is seeking a dedicated Customer Service Advisor to enhance their team. This temporary role requires a professional individual who is committed to delivering exceptional customer service and efficiently managing insurance claims inquiries. People with experience within hospitality, retail or care are welcome.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via telephone and email, ensuring customer satisfaction and resolving any issues that may arise.
• Regularly monitor emails for claim form requests and handle these requests efficiently.
• Update external databases with accurate claims information.
• Assist prospective clients by answering their calls and clearly explaining the claims process in relation to their insurance policies.
• Provide support to the claims department with various tasks, including claims handling and payment processing.

Position Specific Requirements:

• Strong telephone communication skills with an outstanding telephone manner.
• A positive attitude towards delivering high service levels and ensuring customer satisfaction.
• Ability to work both independently and collaboratively as part of a team.
• Strong attention to detail, with the ability to focus on tasks in a fast-paced environment.

This role offers a unique opportunity to contribute to a dynamic organisation and make a significant impact on customer experiences. Candidates who possess the necessary skills and a passion for customer service are encouraged to apply.

Interested individuals should submit their applications promptly, as our client is looking to fill this position quickly. Please ensure your application highlights relevant experience and demonstrates your suitability for this role.

Our client is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.