Sanctuary Support Worker
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Mind in West Essex Sanctuary Support Worker
The closing date is 09 October 2026
Job summary
Purpose of the Job:To enhance the offer of mental health support from the Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and Night Owls. Working closely with Crisis staff and Mental Health Liaison teams the Sanctuary Support Worker will be community based to meet the needs of people referred by Crisis 24 and Liaison & Home First.
Main duties of the job
Improve the mental wellbeing of people experiencing emotional crisis
liaise closely with PAH A&E, EPUT Crisis and Liaison Team & Home First.
Increase early access to help for people experiencing mental health crisis by providing a clear and effective pathway to services provided.
Contribute to an improvement in individual mental wellbeing.
Remain a source of independent support for all clients.
Reduce the use of police, ambulance and statutory mental health services for people experiencing crisis.
Contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust
Support a small number of people requiring practical and emotional support in a supportive safe environment.
Welcome people and address immediate presenting issues.
Work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people.
Continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.
Develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc.
Ensure the safety of service users, and their carers.
Work effectively with other members of the team and to work supportively with other co-workers when on shift.
Record accurate, factual and contemporaneous notes on the CRM system designated for the role.
About us
Mind in West Essex is a mental health charity. We are an independent organisation affiliated to Mind (the national association for mental health), an organisation with which we share common values and principles. We aim to support people affected by mental ill health through the provision of a range of community-based services within the West Essex area.
Mind in West Essex welcomes applications from people with their own lived experience of mental ill health.
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
£13.04 an hour Plus time and a half if shifts are worked on Public Holidays.
Contract
Permanent
Working pattern
Part-time
Reference number
B0415-26-0017
Job locations
Mind Sanctuary
Prentice Place
Harlow
Essex
CM17 9BG
United Kingdom
Job description
Job responsibilities
Purpose of the Job:
To enhance the offer of mental health support from the Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and Night Owls. Working closely with Crisis staff and Mental Health Liaison teams the Sanctuary Support Worker will be community based to meet the needs of people referred by Crisis 24 and Liaison & Home First.
Key Task Areas and Responsibilities:
Main Duties
To improve the mental wellbeing of people experiencing emotional crisis
To liaise closely with PAH A&E, EPUT Crisis and Liaison Team & Home First.
To increase early access to help for people experiencing mental health crisis by providing a clear and effective pathway to services provided.
To contribute to an improvement in individual mental wellbeing.
To remain a source of independent support for all clients.
To reduce the use of police, ambulance and statutory mental health services for people experiencing crisis.
To contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust.
Role
To support a small number of people requiring practical and emotional support in a supportive safe environment.
To welcome people and address immediate presenting issues.
To work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people.
To continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.
To develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc.
To ensure the safety of service users, and their carers.
To work effectively with other members of the team and to work supportively with other co-workers when on shift.
Record accurate, factual and contemporaneous notes on the CRM system designated for the role.
General
Understand, uphold and work with the values, ethos, aims and objectives of Mind in West Essex
At all times adhere to relevant legislation, and good practice
Represent the service, raise its profile and promote its cause
Promote and uphold service users rights.
Maintain professional boundaries at all times.
To share any and all concerns with Sanctuary Management and Senior Leadership Team.
To share good practice and relationships with everyone you come into contact within your role. Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers.
Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual.
To ensure compliance with legal, ethical, regulatory and social requirements.
To manage personal resources and own professional development.
To ensure all duties are carried out in a manner which promotes equity and diversity.
To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments.
Ensure that sensitive or personal information is not disclosed to or discussed with inappropriate persons.
All information must be maintained within the Data Protection Act and GDPR guidelines
Job description
Job responsibilities
Purpose of the Job:
To enhance the offer of mental health support from the Voluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight and Night Owls. Working closely with Crisis staff and Mental Health Liaison teams the Sanctuary Support Worker will be community based to meet the needs of people referred by Crisis 24 and Liaison & Home First.
Key Task Areas and Responsibilities:
Main Duties
To improve the mental wellbeing of people experiencing emotional crisis
To liaise closely with PAH A&E, EPUT Crisis and Liaison Team & Home First.
To increase early access to help for people experiencing mental health crisis by providing a clear and effective pathway to services provided.
To contribute to an improvement in individual mental wellbeing.
To remain a source of independent support for all clients.
To reduce the use of police, ambulance and statutory mental health services for people experiencing crisis.
To contribute to the effective delivery of Crisis Support in partnership with Essex Partnership University NHS Trust.
Role
To support a small number of people requiring practical and emotional support in a supportive safe environment.
To welcome people and address immediate presenting issues.
To work with Crisis and Liaison Staff and Home First to identify safe and effective onward referral routes for people.
To continue work with people from Sanctuary & Night Owls who need next day follow up, assistance with accessing daytime services, support or reassurance.
To develop links with a range of external agencies, including, accommodation providers, health services, police, housing, debt advice, drug and alcohol services etc.
To ensure the safety of service users, and their carers.
To work effectively with other members of the team and to work supportively with other co-workers when on shift.
Record accurate, factual and contemporaneous notes on the CRM system designated for the role.
General
Understand, uphold and work with the values, ethos, aims and objectives of Mind in West Essex
At all times adhere to relevant legislation, and good practice
Represent the service, raise its profile and promote its cause
Promote and uphold service users rights.
Maintain professional boundaries at all times.
To share any and all concerns with Sanctuary Management and Senior Leadership Team.
To share good practice and relationships with everyone you come into contact within your role. Act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and carers.
Work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual.
To ensure compliance with legal, ethical, regulatory and social requirements.
To manage personal resources and own professional development.
To ensure all duties are carried out in a manner which promotes equity and diversity.
To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments.
Ensure that sensitive or personal information is not disclosed to or discussed with inappropriate persons.
All information must be maintained within the Data Protection Act and GDPR guidelines
Person Specification
Experience
Essential
- Awareness of issues relating to mental health service provision
- An understanding of mental health conditions
- Experience of working with adults with care and support needs
- Creative and flexible approach to working with individuals
Qualifications
Essential
- Minimum of 1 year working in mental health services, in a supervisory capacity.
Desirable
- Relevant training in counselling, social work, occupational therapy or mental health nursing.
- Evidence of continual professional development
Knowledge, skills and practical
Essential
- Understanding of the relationship between mental health and social issues and how these may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Mental Capacity Act, and Mental Health Act.
- Understanding of working within safeguarding, data protection, confidentiality and equality frameworks
- Ability to deal with stressful and difficult situations in a calm manner
- Ability to prioritise and manage workload
- Ability to involve service users and carers in all aspects of their care and support.
- Good IT skills including Word, GSuite, Excel and CRM systems
- Ability to travel to work across West Essex.
- Ability to work unsocial hours and on a shift rota covering 7 days per week.
Desirable
- Understanding of the recovery model in mental health services
- Understanding of the principles of trauma informed care and a person-centred approach to care.
Experience
Essential
- Awareness of issues relating to mental health service provision
- An understanding of mental health conditions
- Experience of working with adults with care and support needs
- Creative and flexible approach to working with individuals
Qualifications
Essential
- Minimum of 1 year working in mental health services, in a supervisory capacity.
Desirable
- Relevant training in counselling, social work, occupational therapy or mental health nursing.
- Evidence of continual professional development
Knowledge, skills and practical
Essential
- Understanding of the relationship between mental health and social issues and how these may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Mental Capacity Act, and Mental Health Act.
- Understanding of working within safeguarding, data protection, confidentiality and equality frameworks
- Ability to deal with stressful and difficult situations in a calm manner
- Ability to prioritise and manage workload
- Ability to involve service users and carers in all aspects of their care and support.
- Good IT skills including Word, GSuite, Excel and CRM systems
- Ability to travel to work across West Essex.
- Ability to work unsocial hours and on a shift rota covering 7 days per week.
Desirable
- Understanding of the recovery model in mental health services
- Understanding of the principles of trauma informed care and a person-centred approach to care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mind in West Essex
Address
Mind Sanctuary
Prentice Place
Harlow
Essex
CM17 9BG
United Kingdom
Employer's website
https://www.mindinwestessex.org.uk/ (Opens in a new tab)
Employer details
Employer name
Mind in West Essex
Address
Mind Sanctuary
Prentice Place
Harlow
Essex
CM17 9BG
United Kingdom
Employer's website
https://www.mindinwestessex.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Human resources team
HR Department
01279421308
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
£13.04 an hour Plus time and a half if shifts are worked on Public Holidays.
Contract
Permanent
Working pattern
Part-time
Reference number
B0415-26-0017
Job locations
Mind Sanctuary
Prentice Place
Harlow
Essex
CM17 9BG
United Kingdom
Supporting documents
Privacy notice
Mind in West Essex's privacy notice (opens in a new tab)
Support links
© Crown copyright
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