CHC Administrator

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Betsi Cadwaladr University Health Board CHC Administrator

The closing date is 13 September 2026

Apply for this job

Job summary

We are looking for an enthusiastic, motivated and experienced administrator to work within theCentral area Continuing Health Care Team. The post holder will provide full administrative support, to act as first point of contact for all referrals/enquiries to the CHC Team. To manage diaries resolving conflicting diary appointments, organize meetings, prepare meeting papers and take minutes of meetings, to source and provide information when required, to include report collation. Ensure that all communications with members of the public, staff and any other agency are handled confidentiality and professionally, in order to aid the delivery of a high quality service. Demonstrate excellent and advanced communication skills on confidential issues such as disputes or complaints, when dealing with telephone calls/correspondence from members of the public, Health Professionals, Local Authorities and non - NHS organizations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To assist the CHC Team Administrator in all aspect of administration relating to NHS Continuing Health Care (CHC), Funded Registered Nursing Care (FNC) discharge from hospital and delayed transfers of care and any schemes associated with CHC/CHC bids.

Act as first point of contact for all referrals/enquiries to the CHC Team.

Take telephone messages in the absence of the CHC Team and if necessary signpost the caller to the correct person who can help with their query.

Monitor and ensure correct panel outcomes, application of information to the Broadcare system, liaise with the finance department regarding any change in funding/accommodation etc (Deceased, New Patients, amendments).

Produce reports for the team and CHC Team Managers when required.

Manage the departmental BCU application mailbox and carry out appropriate action.

To maintain and manage electronic diaries for CHC Operational Manager, Team Manager and Nurse Reviewers.

Ensure that letters relating to ratified, deferred or disputed CHC applications are completed and sent out to relevant parties.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

04 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC343-0826-A

Job locations

Colwyn Bay Hospital

Bryn Hesketh

Colwyn Bay

LL29 8AY

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

Essential

• Sufficient experience in a busy NHS office environment

Knowledge

Essential

• Understanding of the discharge planning process and Continuing Healthcare Framework
• In-depth knowledge of Microsoft Access, Excel (including formulae), Word, PowerPoint and Publisher to enable the creation of databases, tables, graphs, presentations

Desirable

• Oracle

Personal Qualities

Essential

• Ability to work autonomously as well as within a team
• Enthusiastic and Proactive

Skills

Essential

• Ability to communicate at all levels
• Ability to work in an unpredictable environment
• Good organisational skills
• Ability to continually reprioritise workloads
• Ability to meet deadlines

Desirable

• Line management skills

Qualifications

Essential

• NVQ 3 Business Administration or equivalent qualification /experience
• Good general education

Desirable

• Advanced level IT qualification or equivalent or working towards such
• ECDL

Person Specification

Experience

Essential

• Sufficient experience in a busy NHS office environment

Knowledge

Essential

• Understanding of the discharge planning process and Continuing Healthcare Framework
• In-depth knowledge of Microsoft Access, Excel (including formulae), Word, PowerPoint and Publisher to enable the creation of databases, tables, graphs, presentations

Desirable

• Oracle

Personal Qualities

Essential

• Ability to work autonomously as well as within a team
• Enthusiastic and Proactive

Skills

Essential

• Ability to communicate at all levels
• Ability to work in an unpredictable environment
• Good organisational skills
• Ability to continually reprioritise workloads
• Ability to meet deadlines

Desirable

• Line management skills

Qualifications

Essential

• NVQ 3 Business Administration or equivalent qualification /experience
• Good general education

Desirable

• Advanced level IT qualification or equivalent or working towards such
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Colwyn Bay Hospital

Bryn Hesketh

Colwyn Bay

LL29 8AY

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Colwyn Bay Hospital

Bryn Hesketh

Colwyn Bay

LL29 8AY

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

CHC Operational Manager

Sian Wyn Jones

[email protected]

03000855568

Details

Date posted

04 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC343-0826-A

Job locations

Colwyn Bay Hospital

Bryn Hesketh

Colwyn Bay

LL29 8AY

United Kingdom

Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)

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