Band 3 Admin and Clerical Officer
About this job
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Royal Free London NHS Foundation Trust Band 3 Admin and Clerical Officer
The closing date is 18 September 2026
Job summary
We are excited to offer a one yar fixed term Admin and Clerical Officer post within Ophthalmology at Edgware Community Hospital. The post holder will be the main point of contact for our Ophthalmology patients arriving for clinic appointments and will assist with delivering a high standard of customer care to a wide range of client groups, including the departments multi-disciplinary team, patients, relatives and their carers.
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and attendance data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccuratepatient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the topFor more information please follow link https://www.royalfreelondonjobs.co.uk/
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-8200531
Job locations
Edgware Community Hospital
Burnt Oak Broadway, Edgware HA8 0AD
Edgware
HA8 0AD
United Kingdom
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent communication skills, both written and spoken
- Experience of using own initiative to help solve a problem or improve a service Experience of team working
Desirable
- Ability to successfully manage and resolve difficult situations
- A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes
Essential
- Flexible and adaptable
Others
Essential
- Need to be flexible to travel and work at any of the Royal Free sites
Royal Free shared commitments
Essential
- o Demonstrable ability to meet the Trust shared commitments
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent communication skills, both written and spoken
- Experience of using own initiative to help solve a problem or improve a service Experience of team working
Desirable
- Ability to successfully manage and resolve difficult situations
- A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Personal Qualities & attributes
Essential
- Flexible and adaptable
Others
Essential
- Need to be flexible to travel and work at any of the Royal Free sites
Royal Free shared commitments
Essential
- o Demonstrable ability to meet the Trust shared commitments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Edgware Community Hospital
Burnt Oak Broadway, Edgware HA8 0AD
Edgware
HA8 0AD
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Edgware Community Hospital
Burnt Oak Broadway, Edgware HA8 0AD
Edgware
HA8 0AD
United Kingdom
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Clinical Pathway Manager
Amita Patel
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-8200531
Job locations
Edgware Community Hospital
Burnt Oak Broadway, Edgware HA8 0AD
Edgware
HA8 0AD
United Kingdom
Supporting documents
Privacy notice
Royal Free London NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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