Head of Operations
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Yorkshire Health Network Head of Operations
The closing date is 20 September 2026
Job summary
Yorkshire Health Network (YHN) is looking for an experienced Head of Operations. Reporting to the Chief Executive Officer, the Head of Operations will work collaboratively alongside other senior leaders within the organisation including the Finance Manager, HR Manager, Clinical Lead and PCN Clinical Directors to ensure that organisational priorities are fully and effectively delivered.
Main duties of the job
The post holder will be responsible for the leadership, development and performance of all services at YHN while ensuring high-quality patient care, regulatory compliance and service efficiency.
About us
Yorkshire Health Network (YHN) is a federation of all 16 GP practices within the Harrogate and Rural area of the Humber and North Yorkshire ICB (integrated Care Board).
Benefits:
- 29 days annual leave plus bank holidays
- Free Flu vaccinations
- Employee Assistance Programme
- Long Service awards scheme
- Occupational sick pay scheme
- Free parking on site
Interview will be held on Monday 28th and Wednesday 30th September.
Details
Date posted
07 September 2026
Pay scheme
Other
Salary
£45,000 to £55,000 a year Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
E0112-072
Job locations
Priority House
Grove Park Court
Harrogate
North Yorkshire
HG1 4DP
United Kingdom
Job description
Job responsibilities
Operational
- Provide management across designated clinical and non-clinical services
- Lead business continuity and risk management planning
- Develop new and existing service operations to improve efficiency and resilience
- Drive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activities
- Identify and deliver efficiency savings and productivity improvements
- Provide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met
Quality & Patient Safety
- Ensure compliance with Care Quality Commission (CQC) standards
- Ensure services run safely, efficiently, and in line with agreed standards
- Promote a culture of continuous quality improvement and patient safety
- Oversee incident reporting, investigations, and learning processes
- Manage complaints and reporting
- Support clinical governance frameworks
Team Leadership & Development
- Lead, manage, and develop operational teams and service managers
- Ensure effective communication, 1-2-1s, appraisals, and development pathways
- Support workforce planning and recruitment
- Drive staff engagement and performance management
Strategic Management
- Contribute to organisational strategy and transformation programmes
- Adopt a strategic approach to the development and management of patient services
- Identify opportunities to improve workflows and efficiency through better use of clinical systems
- Develop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)
Job responsibilities
Operational
- Provide management across designated clinical and non-clinical services
- Lead business continuity and risk management planning
- Develop new and existing service operations to improve efficiency and resilience
- Drive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activities
- Identify and deliver efficiency savings and productivity improvements
- Provide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met
Quality & Patient Safety
- Ensure compliance with Care Quality Commission (CQC) standards
- Ensure services run safely, efficiently, and in line with agreed standards
- Promote a culture of continuous quality improvement and patient safety
- Oversee incident reporting, investigations, and learning processes
- Manage complaints and reporting
- Support clinical governance frameworks
Team Leadership & Development
- Lead, manage, and develop operational teams and service managers
- Ensure effective communication, 1-2-1s, appraisals, and development pathways
- Support workforce planning and recruitment
- Drive staff engagement and performance management
Strategic Management
- Contribute to organisational strategy and transformation programmes
- Adopt a strategic approach to the development and management of patient services
- Identify opportunities to improve workflows and efficiency through better use of clinical systems
- Develop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)
Person Specification
Experience
Essential
- Significant senior operational management experience.
- Experience of performance management including appraisal writing, absence management, staff development and employee relations procedures.
- Experience of working with and engaging multiple stakeholders.
Desirable
- Experience with service transformation and change management.
- Experience of working with GP practices.
- Understanding of primary care and extended access provision.
- Knowledge of the NHS/Healthcare environment.
Skills
Essential
- Aptitude in problem solving and decision making.
- Excellent communication and stakeholder engagement skills.
- Effective time management skills.
- Strong leadership and people management skills.
- Strong influencing and negotiation skills.
- Good interpersonal skills.
Qualifications
Essential
- Degree or equivalent experience.
Other requirements
Essential
- Ability to travel between sites.
Experience
Essential
- Significant senior operational management experience.
- Experience of performance management including appraisal writing, absence management, staff development and employee relations procedures.
- Experience of working with and engaging multiple stakeholders.
Desirable
- Experience with service transformation and change management.
- Experience of working with GP practices.
- Understanding of primary care and extended access provision.
- Knowledge of the NHS/Healthcare environment.
Skills
Essential
- Aptitude in problem solving and decision making.
- Excellent communication and stakeholder engagement skills.
- Effective time management skills.
- Strong leadership and people management skills.
- Strong influencing and negotiation skills.
- Good interpersonal skills.
Qualifications
Essential
- Degree or equivalent experience.
Other requirements
Essential
- Ability to travel between sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Yorkshire Health Network
Address
Priority House
Grove Park Court
Harrogate
North Yorkshire
HG1 4DP
United Kingdom
Employer's website
http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)
Employer details
Employer name
Yorkshire Health Network
Address
Priority House
Grove Park Court
Harrogate
North Yorkshire
HG1 4DP
United Kingdom
Employer's website
http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
HR Manager
Jess Maynard
Details
Date posted
07 September 2026
Pay scheme
Other
Salary
£45,000 to £55,000 a year Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
E0112-072
Job locations
Priority House
Grove Park Court
Harrogate
North Yorkshire
HG1 4DP
United Kingdom
Privacy notice
Yorkshire Health Network's privacy notice (opens in a new tab)
Support links
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