Booking clerk
About this job
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Betsi Cadwaladr University Health Board Booking clerk
The closing date is 17 September 2026
Job summary
The ability to speak Welsh is essential for this post
Working in a highly pressurisedbooking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.
The person will be required to provide support to the medical secretaries, with chasing investigations, filing, tracking notes and typing patient letters.
Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service. To be part of a cohesive and integrated admin function to the service
Main duties of the job
Provide 'first point of access' administration for all referrals into thePMRC. Act as first point of contact for all enquiries and referrals into the Trust.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Manage own work load with minimum supervision. Staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies. They will use their own initiative when dealing with problems to assess when escalation is required. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.
Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year Per annum Pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
050-AC442-0926W
Job locations
Llandudno Hospital
Hospital road
Llandudno
LL30 1LB
United Kingdom
Job description
Job responsibilities
You will find the full job description and person specification by clicking "apply now" on this post
Job description
Job responsibilities
You will find the full job description and person specification by clicking "apply now" on this post
Person Specification
Qualifications
Essential
- Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent
Desirable
- Understanding of basic Medical Terminology
Experience
Essential
- Experience of working in an acute hospital/GP practice or Call Centre environment
- Experience dealing with the general public
Desirable
- Experience of working directly with clinical/consultant staff
Skills
Essential
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies
Desirable
- Competent in the use of Microsoft office
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields
Other requirements
Essential
- Ability to speak Welsh
Qualifications
Essential
- Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent
Desirable
- Understanding of basic Medical Terminology
Experience
Essential
- Experience of working in an acute hospital/GP practice or Call Centre environment
- Experience dealing with the general public
Desirable
- Experience of working directly with clinical/consultant staff
Skills
Essential
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies
Desirable
- Competent in the use of Microsoft office
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields
Other requirements
Essential
- Ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Llandudno Hospital
Hospital road
Llandudno
LL30 1LB
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Llandudno Hospital
Hospital road
Llandudno
LL30 1LB
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Admin team lead
Hannah Taylor
03000852058
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year Per annum Pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
050-AC442-0926W
Job locations
Llandudno Hospital
Hospital road
Llandudno
LL30 1LB
United Kingdom
Supporting documents
Privacy notice
Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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