Head of Commercial Services and Partnerships

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East Coast Community Healthcare CIC Head of Commercial Services and Partnerships

The closing date is 21 September 2026

Apply for this job

Job summary

Are you an experienced commercial leader looking for an opportunity to shape the future of community healthcare? We are seeking an ambitious and relationship-focused Head of Commercial Services and Partnerships to lead ECCH's commercial development, partnership and bid activity at a pivotal time for the organisation.

This role will play a key part in securing the sustainability and growth of our NHS and community healthcare services through the development of compelling service propositions, successful contract renewals, strategic partnerships and new opportunities. Working closely with senior operational, clinical and corporate leaders, you will be at the forefront of identifying opportunities, influencing system partners and commissioners, leading major bids and tenders, and supporting the development of innovative service models that improve outcomes for patients and communities. The role combines strategic thinking with hands-on delivery, requiring someone who can move confidently between executive discussions, partnership forums, commercial negotiations and bid development activity.

This is an exciting opportunity to join a forward-thinking Community Interest Company with a strong reputation for high-quality care, innovation and collaboration. If you are passionate about making a difference, thrive on building partnerships and have the drive to turn opportunities into successful outcomes, we would love to hear from you.

Main duties of the job

The Head of Commercial Services and Partnerships provides senior leadership for ECCH's commercial development, partnership and bid activity. Working closely with operational, clinical and corporate teams, the postholder will identify, assess and develop opportunities that support service sustainability, business growth and improved outcomes for patients and communities.

The role is responsible for leading commercial opportunity development, coordinating bids, tenders and contract renewal submissions, supporting pricing and contract negotiations, and developing strong relationships with commissioners and system partners. The postholder will ensure opportunities are strategically aligned, financially informed, operationally deliverable and supported by robust governance. The role will also provide leadership to the commercial team, oversee partnership development activity, support senior decision-making through high-quality analysis and recommendations, and help translate organisational strategy into successful service developments, commercial opportunities and sustainable growth.

Please note, this position has the potential to be a hybrid role - there will be an option to work from home for some days - the pattern for this may vary according to demands of the job.

About us

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

The Commercial and Transformation Directorate leads strategic development, service transformation, programme delivery, commercial growth and partnership working across ECCH. We work closely with operational, clinical and corporate teams to identify opportunities, deliver innovative projects, secure new business and develop sustainable services that improve outcomes for patients and communities. Ours is a collaborative, forward-thinking team that combines strategic vision with practical delivery to help shape the future of community healthcare.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

849-OL-92

Job locations

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Job description

Job responsibilities

Commercial development and opportunity pipeline

• Coordinate the development and management of ECCH's commercial development pipeline for core NHS and community healthcare services.
• Work with the Executive Commercial and Transformation Director to translate ECCH's strategic objectives into practical commercial development plans, opportunity assessments and partnership priorities.
• Identify, assess and progress opportunities that support ECCH's sustainability, strategic position, service quality, system impact and financial resilience.
• Ensure that commercial development activity is aligned with ECCH's strategy, operational capacity, clinical model, quality standards, workforce position and financial plans.
• Develop and maintain practical opportunity appraisal processes, including assessment of strategic fit, commissioner need, patient benefit, operational deliverability, financial impact, risks, dependencies and route to contract.
• Support operational teams to shape service development ideas into coherent propositions, including service models, activity assumptions, workforce requirements, performance measures and expected benefits.
• Maintain a strong understanding of local and national health policy, NHS commissioning priorities, community services strategy, neighbourhood models, integrated care priorities and the wider provider landscape.
• Provide commercial advice to operational and corporate colleagues on new service opportunities, contract growth, contract retention and partnership propositions.
• Ensure that commercial recommendations are informed by market intelligence, competitor analysis, commissioner priorities, population need, performance data and organisational capability.
• Support the Executive Commercial and Transformation Director in preparing reports, briefings and recommendations for the Senior Leadership Team, Board and relevant governance groups.

Operational interface and service development

• Work closely with operational directors, deputy directors, service leads and clinical teams to understand service pressures, performance issues, capacity constraints and development opportunities.
• Act as a bridge between operational services and commercial development activity, ensuring that operational insight informs opportunity assessment, pricing, bid development and commissioner discussions.
• Facilitate workshops and engagement sessions with operational and corporate teams to develop service models, test assumptions, map pathways and identify delivery requirements.
• Support operational teams to describe current and future service models in ways that are clear, evidence based and aligned to commissioner priorities.
• Work with Transformation colleagues to ensure that service redesign opportunities are properly developed, costed, planned and handed over for implementation where appropriate.
• Ensure that proposed opportunities do not create unfunded risk, unmanageable operational pressure or unrealistic delivery commitments.
• Promote a commercially aware culture across operational teams, supporting leaders to understand income, cost, value, quality, risk and contract expectations.
• Support performance improvement and service redesign by helping teams identify opportunities for more sustainable, efficient and effective models of care.

Commissioner interface, pricing and negotiation

• Act as a key ECCH interface with ICB colleagues and other commissioners in relation to new opportunities, service developments, contract variations, tender preparation and commercial discussions.
• Support the development of pricing models and commercial options for ECCH service opportunities, working closely with Finance, operational teams, Contracts and Procurement and the Executive Commercial and Transformation Director.
• Prepare pricing assumptions, activity analysis, workforce assumptions, risk assessments and options appraisals to inform commissioner discussions.
• Participate in commissioner discussions and negotiations as agreed, ensuring that ECCH's operational and commercial assumptions are clearly understood.
• Support the negotiation of contract values, service specifications, performance requirements, mobilisation requirements and delivery assumptions, within agreed governance and delegated authority arrangements.
• Ensure that proposed pricing and commercial positions are tested with appropriate internal stakeholders before external submission or discussion.
• Develop briefing materials, negotiation packs and options appraisals for senior leaders, setting out the commercial, operational, quality and financial implications of different courses of action.
• Escalate material pricing, contractual, financial, quality or operational risks to the Executive Commercial and Transformation Director and relevant governance groups.
• Ensure that opportunities are progressed through appropriate governance routes, including financial approval, quality review, risk assessment, contract review and executive sign-off.
• Support the development of commissioner relationships that are constructive, credible and focused on improving outcomes for patients and communities.

Bids, tenders and formal submissions

• Coordinate ECCH bids, tenders, expressions of interest and formal commissioner submissions relating to ECCH services.
• Establish and maintain practical bid management arrangements, including bid plans, timelines, document control, action logs, evidence requirements, review points and sign-off arrangements.
• Coordinate multidisciplinary input from operational, clinical, finance, quality, workforce, digital, transformation and corporate colleagues.
• Lead bid planning meetings and working groups, ensuring that roles, responsibilities, deadlines and review points are clear.
• Draft, edit and quality assure written submissions to ensure they are accurate, compelling, evidence based and aligned to commissioner requirements.
• Ensure that bid submissions clearly articulate ECCH's strengths, service model, outcomes, value proposition, partnership approach, mobilisation plan and risk management arrangements.
• Maintain a bid evidence library, including case studies, performance evidence, service models, quality improvement examples, patient outcomes, workforce data and partnership examples.
• Ensure that risks, dependencies and deliverability issues are identified early and either resolved or escalated through the agreed governance route.
• Coordinate clarification responses, presentation materials and supporting information during tender processes.
• Ensure that all submissions are reviewed and approved in line with ECCH governance requirements.
• Support post-submission review processes, including lessons learned, feedback analysis and improvement actions.

Partnership development

• Develop and maintain relationships with key partners where these relationships support ECCH's core service objectives, contract renewal priorities or wider community healthcare offer.
• Work with operational colleagues to identify partnership models that improve patient pathways, reduce duplication, support integration and strengthen ECCH's position within the local health and care system.
• Support the development of partnership proposals, memoranda of understanding, service models and collaborative bids where appropriate.
• Ensure that partnership opportunities are assessed for strategic value, operational fit, financial sustainability, governance requirements and reputational risk.
• Represent ECCH at relevant external meetings, working groups and partnership forums, ensuring that ECCH has a clear and constructive voice in discussions about service development and future commissioning opportunities.
• Maintain awareness of partner priorities, system pressures and emerging opportunities across the local health and care economy.
• Work with Communications colleagues where appropriate to ensure that ECCH's service offer, partnership role and organisational strengths are described clearly and consistently.

Leadership and management

• Provide direct line management to the Commercial Development Manager, including supervision, appraisal, objective setting, development planning and performance management.
• Support the development of the Commercial Development Manager's capability in opportunity appraisal, bid management, stakeholder engagement, business case development and project delivery.
• Allocate, oversee and quality assure commercial development work within the team, ensuring that priorities are clear and aligned to organisational objectives.
• Contribute to the development of commercial development systems, templates, processes and reporting arrangements.
• Build positive and productive working relationships across the Commercial, Transformation, Contracts and Procurement function.
• Support the development of commercial capability across the organisation by sharing knowledge, tools and approaches with operational and corporate colleagues.

Values and Signature behaviours

• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Please note: Further specific duties and responsibilities can be found within the Job Description linked in this advert.

Job description

Job responsibilities

Commercial development and opportunity pipeline

• Coordinate the development and management of ECCH's commercial development pipeline for core NHS and community healthcare services.
• Work with the Executive Commercial and Transformation Director to translate ECCH's strategic objectives into practical commercial development plans, opportunity assessments and partnership priorities.
• Identify, assess and progress opportunities that support ECCH's sustainability, strategic position, service quality, system impact and financial resilience.
• Ensure that commercial development activity is aligned with ECCH's strategy, operational capacity, clinical model, quality standards, workforce position and financial plans.
• Develop and maintain practical opportunity appraisal processes, including assessment of strategic fit, commissioner need, patient benefit, operational deliverability, financial impact, risks, dependencies and route to contract.
• Support operational teams to shape service development ideas into coherent propositions, including service models, activity assumptions, workforce requirements, performance measures and expected benefits.
• Maintain a strong understanding of local and national health policy, NHS commissioning priorities, community services strategy, neighbourhood models, integrated care priorities and the wider provider landscape.
• Provide commercial advice to operational and corporate colleagues on new service opportunities, contract growth, contract retention and partnership propositions.
• Ensure that commercial recommendations are informed by market intelligence, competitor analysis, commissioner priorities, population need, performance data and organisational capability.
• Support the Executive Commercial and Transformation Director in preparing reports, briefings and recommendations for the Senior Leadership Team, Board and relevant governance groups.

Operational interface and service development

• Work closely with operational directors, deputy directors, service leads and clinical teams to understand service pressures, performance issues, capacity constraints and development opportunities.
• Act as a bridge between operational services and commercial development activity, ensuring that operational insight informs opportunity assessment, pricing, bid development and commissioner discussions.
• Facilitate workshops and engagement sessions with operational and corporate teams to develop service models, test assumptions, map pathways and identify delivery requirements.
• Support operational teams to describe current and future service models in ways that are clear, evidence based and aligned to commissioner priorities.
• Work with Transformation colleagues to ensure that service redesign opportunities are properly developed, costed, planned and handed over for implementation where appropriate.
• Ensure that proposed opportunities do not create unfunded risk, unmanageable operational pressure or unrealistic delivery commitments.
• Promote a commercially aware culture across operational teams, supporting leaders to understand income, cost, value, quality, risk and contract expectations.
• Support performance improvement and service redesign by helping teams identify opportunities for more sustainable, efficient and effective models of care.

Commissioner interface, pricing and negotiation

• Act as a key ECCH interface with ICB colleagues and other commissioners in relation to new opportunities, service developments, contract variations, tender preparation and commercial discussions.
• Support the development of pricing models and commercial options for ECCH service opportunities, working closely with Finance, operational teams, Contracts and Procurement and the Executive Commercial and Transformation Director.
• Prepare pricing assumptions, activity analysis, workforce assumptions, risk assessments and options appraisals to inform commissioner discussions.
• Participate in commissioner discussions and negotiations as agreed, ensuring that ECCH's operational and commercial assumptions are clearly understood.
• Support the negotiation of contract values, service specifications, performance requirements, mobilisation requirements and delivery assumptions, within agreed governance and delegated authority arrangements.
• Ensure that proposed pricing and commercial positions are tested with appropriate internal stakeholders before external submission or discussion.
• Develop briefing materials, negotiation packs and options appraisals for senior leaders, setting out the commercial, operational, quality and financial implications of different courses of action.
• Escalate material pricing, contractual, financial, quality or operational risks to the Executive Commercial and Transformation Director and relevant governance groups.
• Ensure that opportunities are progressed through appropriate governance routes, including financial approval, quality review, risk assessment, contract review and executive sign-off.
• Support the development of commissioner relationships that are constructive, credible and focused on improving outcomes for patients and communities.

Bids, tenders and formal submissions

• Coordinate ECCH bids, tenders, expressions of interest and formal commissioner submissions relating to ECCH services.
• Establish and maintain practical bid management arrangements, including bid plans, timelines, document control, action logs, evidence requirements, review points and sign-off arrangements.
• Coordinate multidisciplinary input from operational, clinical, finance, quality, workforce, digital, transformation and corporate colleagues.
• Lead bid planning meetings and working groups, ensuring that roles, responsibilities, deadlines and review points are clear.
• Draft, edit and quality assure written submissions to ensure they are accurate, compelling, evidence based and aligned to commissioner requirements.
• Ensure that bid submissions clearly articulate ECCH's strengths, service model, outcomes, value proposition, partnership approach, mobilisation plan and risk management arrangements.
• Maintain a bid evidence library, including case studies, performance evidence, service models, quality improvement examples, patient outcomes, workforce data and partnership examples.
• Ensure that risks, dependencies and deliverability issues are identified early and either resolved or escalated through the agreed governance route.
• Coordinate clarification responses, presentation materials and supporting information during tender processes.
• Ensure that all submissions are reviewed and approved in line with ECCH governance requirements.
• Support post-submission review processes, including lessons learned, feedback analysis and improvement actions.

Partnership development

• Develop and maintain relationships with key partners where these relationships support ECCH's core service objectives, contract renewal priorities or wider community healthcare offer.
• Work with operational colleagues to identify partnership models that improve patient pathways, reduce duplication, support integration and strengthen ECCH's position within the local health and care system.
• Support the development of partnership proposals, memoranda of understanding, service models and collaborative bids where appropriate.
• Ensure that partnership opportunities are assessed for strategic value, operational fit, financial sustainability, governance requirements and reputational risk.
• Represent ECCH at relevant external meetings, working groups and partnership forums, ensuring that ECCH has a clear and constructive voice in discussions about service development and future commissioning opportunities.
• Maintain awareness of partner priorities, system pressures and emerging opportunities across the local health and care economy.
• Work with Communications colleagues where appropriate to ensure that ECCH's service offer, partnership role and organisational strengths are described clearly and consistently.

Leadership and management

• Provide direct line management to the Commercial Development Manager, including supervision, appraisal, objective setting, development planning and performance management.
• Support the development of the Commercial Development Manager's capability in opportunity appraisal, bid management, stakeholder engagement, business case development and project delivery.
• Allocate, oversee and quality assure commercial development work within the team, ensuring that priorities are clear and aligned to organisational objectives.
• Contribute to the development of commercial development systems, templates, processes and reporting arrangements.
• Build positive and productive working relationships across the Commercial, Transformation, Contracts and Procurement function.
• Support the development of commercial capability across the organisation by sharing knowledge, tools and approaches with operational and corporate colleagues.

Values and Signature behaviours

• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Please note: Further specific duties and responsibilities can be found within the Job Description linked in this advert.

Person Specification

Qualifications

Essential

• Master's level qualification or equivalent experience of working in a similar role or clinical area.
• Educated to degree level or able to demonstrate equivalent senior experience in commercial development, healthcare management, commissioning, contract development, service development, transformation or a related field.
• Evidence of continuing professional development relevant to commercial development, healthcare leadership, commissioning, contracting, programme management or partnership working.
• Good awareness of local and national health policy, NHS commissioning priorities and integrated care system development.

Desirable

• Project or programme management qualification, such as APM, PRINCE2, MSP or equivalent experience.
• Business analysis, service redesign, improvement or change management qualification or equivalent experience.
• Commercial, procurement, finance, contract management or negotiation training.
• Knowledge of NHS Provider Selection Regime, NHS Standard Contract and NHS procurement or contracting processes.

Experience

Essential

• Significant experience in commercial development, business development, commissioning, contract development, service development or transformation within healthcare, social care, public services or a similarly complex environment.
• Experience of coordinating bids, tenders, expressions of interest, formal proposals or contract submissions.
• Experience of working with commissioners, system partners or senior external stakeholders.
• Experience of developing service propositions, business cases, options appraisals, pricing assumptions or commercial recommendations.
• Experience of working with operational and clinical teams to develop deliverable service models.
• Experience of managing complex projects or work programmes with multiple stakeholders, deadlines, risks and dependencies.
• Experience of analysing complex information and turning it into clear options, recommendations and written submissions.
• Experience of producing high quality reports, briefings, presentations and written submissions for senior stakeholders.
• Experience of line management, supervision, objective setting and staff development.
• Experience of working within a governance framework, including risk management, financial approval and executive decision making.

Desirable

• Experience of supporting a major NHS contract renewal, community services tender or large-scale healthcare procurement.
• Experience of working in a community healthcare provider organisation.
• Experience of NHS contract variation, service specification development or commissioner negotiation.
• Experience of partnership development across NHS, local authority, primary care, VCSE or independent sector organisations.
• Experience of mobilisation planning following successful bids or contract awards.
• Experience of developing evidence libraries, win themes, bid plans or organisational tender readiness programmes.

Additional Criteria

Essential

• Skills and Knowledge:
• Strong understanding of NHS commissioning, integrated care systems, community healthcare services and the wider health and care environment.
• Good commercial judgement, with the ability to assess opportunities for strategic fit, deliverability, risk, value and sustainability.
• Ability to work with senior stakeholders on complex and sensitive commercial, operational and service development issues.
• Ability to communicate complex commercial, operational and financial information clearly to a wide range of audiences.
• Excellent written communication skills, with the ability to produce accurate, persuasive and evidence based bid submissions, reports and business cases.
• Ability to coordinate multidisciplinary bid teams and draw together input from operational, clinical, finance, quality, workforce, digital, transformation and corporate colleagues.
• Strong project management skills, including planning, milestone management, risk management, dependency tracking and escalation.
• Ability to analyse complex data, performance information, financial assumptions and qualitative evidence.
• Ability to support the development of pricing assumptions and commercial propositions in collaboration with Finance and operational teams.
• Strong stakeholder management skills, including the ability to build trust, influence decision making and manage competing priorities.
• Ability to work at pace and maintain quality under pressure, particularly during tender deadlines or commissioner discussions.
• Ability to identify risks, test assumptions and challenge unrealistic proposals constructively.
• Understanding of governance, Information Governance, GDPR, equality, quality, safeguarding and risk management requirements.
• High level of attention to detail and accuracy.
• Confident presentation and facilitation skills.
• Ability to prioritise, delegate and manage a diverse workload.
• Personal Attributes:
• Credible, confident and able to build trust with internal and external stakeholders.
• Commercially minded while maintaining a strong commitment to public value, quality, safety and patient outcomes.
• Able to translate strategic intent into practical delivery plans.
• Collaborative and able to work effectively across professional, organisational and system boundaries.
• Persuasive, diplomatic and resilient.
• Able to operate with ambiguity, uncertainty and changing priorities.
• Able to challenge constructively and hold others to account.
• Highly organised, proactive and self motivated.
• Results focused, with the ability to see complex work through to completion.
• Calm and effective under pressure.
• Committed to developing others and building organisational capability.
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required
• Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Skills and Knowledge:
• Detailed knowledge of NHS Provider Selection Regime and NHS Standard Contract requirements.
• Knowledge of local Norfolk and Suffolk health and care system priorities.
• Knowledge of community services, neighbourhood models, urgent community response, virtual wards, intermediate care, prevention and admission avoidance pathways.
• Understanding of value for money, cost improvement, productivity and benefits realisation.
• Knowledge of CRM systems, pipeline management tools or bid management systems.
• Understanding of service mobilisation, contract management and benefits realisation after contract award.
• Personal Attributes:
• Natural networker with an interest in partnership development across public, private and VCSE organisations.
• Strong sense of curiosity about service development, system improvement and future models of community healthcare.
• Confident working with both senior leaders and frontline operational teams.

Person Specification

Qualifications

Essential

• Master's level qualification or equivalent experience of working in a similar role or clinical area.
• Educated to degree level or able to demonstrate equivalent senior experience in commercial development, healthcare management, commissioning, contract development, service development, transformation or a related field.
• Evidence of continuing professional development relevant to commercial development, healthcare leadership, commissioning, contracting, programme management or partnership working.
• Good awareness of local and national health policy, NHS commissioning priorities and integrated care system development.

Desirable

• Project or programme management qualification, such as APM, PRINCE2, MSP or equivalent experience.
• Business analysis, service redesign, improvement or change management qualification or equivalent experience.
• Commercial, procurement, finance, contract management or negotiation training.
• Knowledge of NHS Provider Selection Regime, NHS Standard Contract and NHS procurement or contracting processes.

Experience

Essential

• Significant experience in commercial development, business development, commissioning, contract development, service development or transformation within healthcare, social care, public services or a similarly complex environment.
• Experience of coordinating bids, tenders, expressions of interest, formal proposals or contract submissions.
• Experience of working with commissioners, system partners or senior external stakeholders.
• Experience of developing service propositions, business cases, options appraisals, pricing assumptions or commercial recommendations.
• Experience of working with operational and clinical teams to develop deliverable service models.
• Experience of managing complex projects or work programmes with multiple stakeholders, deadlines, risks and dependencies.
• Experience of analysing complex information and turning it into clear options, recommendations and written submissions.
• Experience of producing high quality reports, briefings, presentations and written submissions for senior stakeholders.
• Experience of line management, supervision, objective setting and staff development.
• Experience of working within a governance framework, including risk management, financial approval and executive decision making.

Desirable

• Experience of supporting a major NHS contract renewal, community services tender or large-scale healthcare procurement.
• Experience of working in a community healthcare provider organisation.
• Experience of NHS contract variation, service specification development or commissioner negotiation.
• Experience of partnership development across NHS, local authority, primary care, VCSE or independent sector organisations.
• Experience of mobilisation planning following successful bids or contract awards.
• Experience of developing evidence libraries, win themes, bid plans or organisational tender readiness programmes.

Additional Criteria

Essential

• Skills and Knowledge:
• Strong understanding of NHS commissioning, integrated care systems, community healthcare services and the wider health and care environment.
• Good commercial judgement, with the ability to assess opportunities for strategic fit, deliverability, risk, value and sustainability.
• Ability to work with senior stakeholders on complex and sensitive commercial, operational and service development issues.
• Ability to communicate complex commercial, operational and financial information clearly to a wide range of audiences.
• Excellent written communication skills, with the ability to produce accurate, persuasive and evidence based bid submissions, reports and business cases.
• Ability to coordinate multidisciplinary bid teams and draw together input from operational, clinical, finance, quality, workforce, digital, transformation and corporate colleagues.
• Strong project management skills, including planning, milestone management, risk management, dependency tracking and escalation.
• Ability to analyse complex data, performance information, financial assumptions and qualitative evidence.
• Ability to support the development of pricing assumptions and commercial propositions in collaboration with Finance and operational teams.
• Strong stakeholder management skills, including the ability to build trust, influence decision making and manage competing priorities.
• Ability to work at pace and maintain quality under pressure, particularly during tender deadlines or commissioner discussions.
• Ability to identify risks, test assumptions and challenge unrealistic proposals constructively.
• Understanding of governance, Information Governance, GDPR, equality, quality, safeguarding and risk management requirements.
• High level of attention to detail and accuracy.
• Confident presentation and facilitation skills.
• Ability to prioritise, delegate and manage a diverse workload.
• Personal Attributes:
• Credible, confident and able to build trust with internal and external stakeholders.
• Commercially minded while maintaining a strong commitment to public value, quality, safety and patient outcomes.
• Able to translate strategic intent into practical delivery plans.
• Collaborative and able to work effectively across professional, organisational and system boundaries.
• Persuasive, diplomatic and resilient.
• Able to operate with ambiguity, uncertainty and changing priorities.
• Able to challenge constructively and hold others to account.
• Highly organised, proactive and self motivated.
• Results focused, with the ability to see complex work through to completion.
• Calm and effective under pressure.
• Committed to developing others and building organisational capability.
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required
• Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Skills and Knowledge:
• Detailed knowledge of NHS Provider Selection Regime and NHS Standard Contract requirements.
• Knowledge of local Norfolk and Suffolk health and care system priorities.
• Knowledge of community services, neighbourhood models, urgent community response, virtual wards, intermediate care, prevention and admission avoidance pathways.
• Understanding of value for money, cost improvement, productivity and benefits realisation.
• Knowledge of CRM systems, pipeline management tools or bid management systems.
• Understanding of service mobilisation, contract management and benefits realisation after contract award.
• Personal Attributes:
• Natural networker with an interest in partnership development across public, private and VCSE organisations.
• Strong sense of curiosity about service development, system improvement and future models of community healthcare.
• Confident working with both senior leaders and frontline operational teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Executive Commercial and Transformation Director

Steve Berry

[email protected]

07805153054

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year

Contract

Fixed term

Duration

24 months

Working pattern

Full-time

Reference number

849-OL-92

Job locations

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Supporting documents

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East Coast Community Healthcare CIC's privacy notice (opens in a new tab)

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