Senior Receptionist
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Kingston and Richmond NHS Foundation Trust Senior Receptionist
The closing date is 16 September 2026
Job summary
An exciting opportunity has arisen for an Senior Administrator / COPD Receptionist to join our busy team in Paediatrics on a 12month fixed term contract.
We are looking for a candidate who can provide administrative support to clinical and non-clinical staff.
You will be a point of contact and support for administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
You will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
A strong working knowledge of Microsoft Office and IT skills as well as RTT 18 Weeks Patient Pathway is desirable. You will also have excellent communication skills and be able to work well in a busy environment.
Main duties of the job
- Assist in the coordination of appointments.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the line manager.
- Reschedule outpatient clinics as requested by line manager, in line with waiting time targets.
- Proactively manage the pathway to avoid breaches and take steps to resolve any issues, escalating as necessary.
- Receiving and dealing with telephone enquiries as appropriate.
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year pa pro rata incl. HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-8240056-DE-GV
Job locations
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Job description
Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Job description
Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
IT Literate
Essential
- Experience working with Microsoft Office Applications
Desirable
- Experience working with NHS booking systems
Experience working in a office enviroment
Essential
- Experience working in a office enviroment
Desirable
- Experience working in a NHS enviroment
IT Literate
Essential
- Experience working with Microsoft Office Applications
Desirable
- Experience working with NHS booking systems
Experience working in a office enviroment
Essential
- Experience working in a office enviroment
Desirable
- Experience working in a NHS enviroment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Administration Manager
Linda Wilson
07340199466
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year pa pro rata incl. HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-8240056-DE-GV
Job locations
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Supporting documents
Privacy notice
Kingston and Richmond NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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