Patient Co-ordinator
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
Newbury Street Practice Patient Co-ordinator
The closing date is 30 September 2026
Job summary
Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Above all we are looking for kindness and compassion.
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
On a daily basis work on Anima triage to ensure prompt responses to patient requests.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
About us
We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.
Our patient list size is approximately 16,000.
We offer free parking at the Health Centre, regular staff lunches and social events.
We have a large clinical team consisting of 9 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.
Details
Date posted
01 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A3627-26-0012
Job locations
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
United Kingdom
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.
Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.
Refer repeat prescription requests on to the prescription clerks.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.
Enter patient information on to the computer as required.
Maintain a thorough knowledge of all Practice procedures.
Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.
Person Specification
Experience
Essential
- Good General Education including Mathematics and English
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Good General Education including Mathematics and English
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newbury Street Practice
Address
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
United Kingdom
Employer's website
https://newburystreetpractice.co.uk (Opens in a new tab)
Employer details
Employer name
Newbury Street Practice
Address
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
United Kingdom
Employer's website
https://newburystreetpractice.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Deputy Practice Manager
Sandra Odonnell
01235639521
Details
Date posted
01 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A3627-26-0012
Job locations
Wantage Health Centre
Mably Way
Wantage
Oxfordshire
OX12 9BN
United Kingdom
Privacy notice
Newbury Street Practice's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Similar jobs
See all similar jobsVan Driver needed in Wantage, Oxfordshire
Assembly Technician
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in Wantage often pay around 44 196 £ (median of 22 358 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.