Service Desk Analyst

Service Desk Analyst

Contract: Rolling 3 Month Contract

Working Pattern: Full Time, On Site

We are currently supporting an NHS organisation in Elland with the recruitment of a Service Desk Analyst on an initial 3 month contract.

You'll join a busy IT team providing frontline support to staff across the organisation, acting as a first point of contact for technical issues and service requests. This role is fully on site and would suit someone with good customer service skills, who is comfortable working in a fast paced support environment.

Key Responsibilities

• Provide first line IT support via phone, email and ticketing system
• Log, update and resolve incidents and service requests in line with agreed service levels
• Support users with hardware, software, account access and connectivity issues
• Escalate more complex issues to relevant support teams where required
• Assist with laptop and desktop deployments, builds and device swaps
• Support Microsoft 365 applications including Outlook and Teams
• Maintain accurate records of all support activity
• Deliver a high level of customer service to clinical and non clinical staff

Essential Experience

• Strong troubleshooting and problem solving skills
• Excellent communication and customer service skills
• Ability to prioritise and manage a busy workload

This is an excellent opportunity to join an established NHS digital team and provide vital support to users across the organisation on an initial 3 month engagement.