Housing Officer ASB

Job Title: Housing Officer - ASB
Type: Temporary - 3 months with potential extension
Location: Weston/Somerset (covering Devon when required) - Hybrid Working Available
Salary: £20.75 - £27.10 an hour
Hours: 37 hours per week

BRC are working closely with a leading housing provider to recruit an experienced ASB & Enforcement Officer to join their Neighbourhoods team. This is an excellent opportunity for a housing professional with experience in anti-social behaviour and enforcement to make a positive impact within local communities.

This role involves managing anti-social behaviour and enforcement cases, supporting customers, and working collaboratively with partner agencies to create safe, welcoming, and sustainable neighbourhoods.

Duties:

• Manage a caseload of anti-social behaviour (ASB), hate crime and nuisance cases.
• Act as the first point of contact for customers reporting ASB concerns.
• Investigate incidents and implement appropriate interventions to resolve cases effectively.
• Build and maintain strong working relationships with police, local authorities and other partner agencies.
• Gather evidence, prepare legal documentation and attend court proceedings where required.
• Provide advice, guidance and support to customers and colleagues on enforcement matters.
• Promote positive neighbour relationships and support thriving communities.
• Ensure all enforcement actions are delivered professionally, consistently and in line with legislation and best practice.
• Contribute to service improvements and customer satisfaction initiatives.

Requirements:

• Experience working within social housing or a related sector, ideally with a focus on anti-social behaviour.
• Experience managing challenging behaviour and resolving conflict.
• Experience working with external agencies to achieve positive outcomes.
• Knowledge of court procedures and litigation processes.
• Demonstrable experience of improving customer satisfaction.
• Understanding of social housing legislation, policy and current best practice.
• Knowledge of landlord and tenant legislation and relevant case law.
• Knowledge of anti-social behaviour, harassment, domestic abuse and hate crime legislation.
• Experience of legal casework and quality management processes.
• Flexible and adaptable approach to meet operational and customer needs.
• Full UK driving licence and access to a suitable vehicle.

For more information, please call Meg Smith or Emma Keir on or .

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.