Lottery Coordinator (Fixed Term Contract)

Vacancy type: Paid Vacancy

Location: Head Office - Sully

Contract type: Fixed term

Contract hours: Full time

Function: Cracker jackpot

Salary: £9,914 - £10,200 per annum (FTE £24,785 - £25,499 per annum), depending on experience

Contract length: Fixed Term Contract for 6 months

Weekly hours: 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, with 6 hours to be worked on a Fridays.

Ref No: 1111

Closing Date: 21/09/2026

We're looking for a highly organised and customer-focused Lottery Co-ordinator to help deliver our successful Crackerjackpot Lottery. This is an exciting opportunity for someone who enjoys combining administration, data accuracy and supporter care in a role that makes a genuine difference.

About the role:

As the first point of contact for many of our lottery players, you'll play a vital role in creating exceptional supporter experiences while ensuring the smooth and compliant operation of our weekly lottery draw.

You'll be responsible for supporting the day-to-day operation of the Crackerjackpot Lottery, including:

• Processing lottery payments and maintaining accurate supporter records.
• Supporting the administration and financial processes required for each weekly draw.
• Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
• Maintaining high-quality data within our CRM system.
• Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
• Ensuring all lottery processes and procedures remain current and support business continuity.

This is a fixed-term, part-time role working 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, subject to business need. However, a minimum of 6 hours must be worked on a Friday as part of the weekly working pattern.

The successful candidate will be required to work on-site at Ty Hafan.

About you:

We're looking for someone who is:

• Organised, methodical and highly accurate.
• A team player who is approachable and personable.
• Passionate about delivering excellent service.
• Comfortable handling numerical information and financial processes.
• Confident using Microsoft 365 and learning new systems.
• Experienced in administration, data entry and record keeping.
• Skilled at managing multiple priorities while maintaining attention to detail.
• Experience working with a CRM system and delivering excellent customer service is essential.

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Free secured parking.