Night Shift Team Leader

About the role:

As a Night Shift Team Leader, you'll be responsible for ensuring the seamless operation of the warehouse, with a focus on efficiency and compliance with operational standards. Supporting all areas of the warehouse, you will report directly to the Night Shift Supervisor. You’ll excel under pressure, delivering results while adapting quickly to challenges. With a focus on driving operational success, you'll work to enhance the customer experience and step in to cover managerial duties when needed.

• Salary: £ 32,420.57 per annum
• Shift Pattern: 4 on 4 off rotational shift pattern
• Hours: 40.25 per week
• Start/Finish time: 6.00pm-6.00am
• Job Type: Full time and permanent
• Location: AO Plc, Alpha Building, Weston Road, Crewe, Cheshire, CW1 6BF

Here's What You Can Expect To Be Doing As Our Night Shift Team Leader:

• Complete incident reporting accurately and in a timely manner.
• Supervise and delegate daily task to ensure efficient operations.
• Oversee the quality management of all tasks performed.
• Escalate stock, equipment and operational issues raised by the operational team.
• Monitor and report MHE equipment maintenance issues to the appropriate departments or management.
• Build, plan and oversee daily teams’ schedules, ensuring task allocation aligns with operational needs and targets.
• Take responsibility for managing the correct processing of any inbound stock.

A Few Things About You:

• Ability to inspire and motivate a team to achieve goals.

• Strong time management skills to ensure task are completed efficiently

• Confident in people management, with a fair and consistent approach

• Effective communicator at all levels, both within the team and across departments

• Highly organised and methodical in task execution

• Solid understanding of all operational departments within the warehouse

• Calm and focused under pressure, able to make decision quickly.

• Strong problem-solving skills, able to find solutions independently,

• Proficient in Microsoft office and warehouse management software.

• Skilled in managing daily performance metrics.

• Proven experience in leading a motivating a diverse team

• Strong understanding of HR processes and how to apply them.

• Experience working under tight deadlines to achieve operational goals.

• Adaptable to fluctuating workloads and able to manage priorities effectively.

Our Benefits:

• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
• Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

To see all our benefits and perks, visit our AO Benefits page

Join us and power up your career — apply now with AO.