Tenancy Support Worker

Join a well-established organisation as a Floating Support Worker – Outreach Services, supporting refugees and individuals resettled through local and national refugee programmes across Nottinghamshire.This rewarding role provides the opportunity to make a genuine difference by helping clients build independence, sustain their accommodation, improve their wellbeing and integrate into their local communities.

You will deliver person-centred, strengths-based and trauma-informed support through home visits, appointments and partnership working with other agencies.

Key Responsibilities

• Manage a caseload of refugees and resettled households, completing needs and risk assessments and support plans.
• Support clients with housing, tenancy sustainment, budgeting, welfare benefits, employment and education.
• Help clients access essential services and promote independence, wellbeing and community integration.
• Carry out regular home visits and work closely with partner agencies.
• Maintain accurate case records and complete safeguarding and risk management processes.
• Support vulnerable adults and children in line with relevant policies and GDPR requirements.

• Experience supporting vulnerable adults, refugees, asylum seekers or socially excluded groups.
• Knowledge of housing, welfare benefits, safeguarding and tenancy sustainment.
• An understanding of trauma-informed and person-centred approaches.
• Strong communication, organisation and relationship-building skills.
• Good IT and case-recording skills.
• NVQ Level 3 in Health & Social Care, Housing, Advice & Guidance, Community Development or equivalent experience.
• A clean Enhanced DBS.
• A full UK driving licence and access to a vehicle.
• The ability to travel throughout Nottinghamshire and work flexibly around service needs.

• £19–£20 per hour
• 37 hours per week
• Minimum 3-month contract with potential for extension
• A rewarding role directly supporting refugees and resettled individuals
• Supportive, person-centred working environment
• Multi-agency and partnership working