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Bank Housekeeping Assistant

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Employment type not specifiedExperience not specifiedFarnham

Phyllis Tuckwell Memorial Hospice LtdFarnham

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Phyllis Tuckwell Memorial Hospice Ltd Bank Housekeeping Assistant

The closing date is 21 September 2026

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Job summary

Bank Housekeeping Assistant

£13.09 per hour

Various shifts available (weekdays, evenings and weekends) Location: Farnham or Guildford, Surrey

Are you looking for a job where you can make a real difference?

Phyllis Tuckwell has vacancies for bank housekeeping assistants to join our busy housekeeping team, on our in-patient unit, which is based in Farnham, Surrey, but also with the flexibility to cover our Guildford site when needed. Our housekeepers are an essential part of our team, not only for housekeeping, but also maintaining a positive and friendly atmosphere for our patients and their families. Previous experience of similar work in an in-patient unit environment preferred, but not essential. The role provides in-house training for the successful candidate.

About You

A successful Bank Housekeeping Assistant will have:

The ability to support clinicians
A flexible and professional approach
Excellent interpersonal and communication skills
Strong team working skills as well as the ability to work independently
Basic computer skills

For a full list of essential requirements, please refer to the job description and person specification document.

Main duties of the job

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Housekeeping team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

About us

We Offer:

Excellent Benefits

Six weeks paid holiday plus public holidays
Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
Health Cash Plan Scheme
Employee Assistance Programme
Staff Benefit Scheme
Blue Light Discount Card

Excellent Career Development

Skill Development and Training
Diverse Training Courses

A Great Place to Work

Equal Opportunities employer
Flexible hours and flexible working
Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

Interviews to be held: Wednesday 30th September 2026

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

£13.09 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

M0001-PHY0739

Job locations

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Phyllis Tuckwell Hospice Care

Beacon Palliative Care Centre

Gill Avenue

GUILDFORD

Surrey

GU2 7WW

United Kingdom

Job description

Job responsibilities

PHYLLIS TUCKWELL

JOB DESCRIPTION

POST: Bank Housekeeping Assistant

ACCOUNTABLE TO: Housekeeping & Catering Manager

JOB PURPOSE:

To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.

RESPONSIBILITIES:

1.0 Professional

1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.

1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.

1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.

1.4 To ensure spillages and hazards are removed with minimal delay.

1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.

1.6 To ensure equipment and materials are returned to the appropriate storage place.

1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.

1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and main responsibilities.

2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0

Training and Development

a)Team

3.1 To attend statutory training sessions as directed by the Housekeeping Manager and understand legislation associated with such training.

3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction with patient, relatives, and carers.

4.2 Provide a high level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to take part in quality testing issues in conjunction withthe Housekeeping & Catering Manager.

6.0 Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to:

adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.